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This privacy notice covers information we collect from you through our Site. Some of our Site’s functionality can be used without revealing any Personal Data, but for features or Services related to the Content Offerings, Personal Data is required. In order to access certain features and benefits on our Site, you may need to submit, or we may collect, "Personal Data" (i.e., information that can be used to identify you and which may also be referred to as “personally identifiable information” or “personal information”). Personal Data can include information such as your name, email address, IP address, and device identifier, among other things. You are responsible for ensuring the accuracy of the Personal Data you submit to Hopelism. Inaccurate information may affect your ability to use the Site, the information you receive when using the Site, and our ability to contact you. For example, your email address should be kept current because that is one of the primary manners in which we communicate with you.
We consider that the legal bases for using your Personal Data as set out in this Privacy Notice are as follows:
To perform our obligations under any contract with you (for example, to comply with the Terms of Use of our Site which you accept by browsing our website and/or to comply with our contract to provide services to you, your academic institution, your employer, or other organization that may be providing you with access to our Services).
To comply with our legal obligations.
for our legitimate interests or the legitimate interests of others. Our legitimate interests are to:
run, grow and develop our business.
operate our Site and provide our services.
select appropriately skilled and qualified suppliers.
build relationships with partners and academic institutions.
carry out research and statistical analysis.
carry out marketing and business development for internal administrative and auditing purposespurposes.
where you have given consent, for example, to send you certain communications or where you submit certain information to us, or where required to rely upon consent by local law.
When users come to our site, we may track, collect, and aggregate information indicating, among other things, which pages of our site were visited, the order in which they were visited, when they were visited, and which hyperlinks were clicked. We also collect information from the URLs from which you linked to our site. Collecting such information may involve logging the IP address, operating system, and browser software used by each user of the site. We may be able to determine from an IP address a user’s Internet Service Provider and the geographic location of their point of connectivity. Location data may be used to route your traffic to the nearest regional server to reduce latency and improve your experience. We may also use cookies, web beacons, and other similar technologies when you visit our site. For more information on our use of cookies and web beacons, please refer to our Cookies Policy.
We collect Personal Data that you provide to us when you register for an account, update or change information for your account, purchase products or Services, complete a survey, sign-up for email updates, participate in our public forums, send us email messages, and/or participate in Content Offerings or other services on our site. We may use the Personal Data that you provide to respond to your questions, provide you the specific Content Offering and/or Services you select, send you updates about Content Offerings or other Hopelism events, and send you email messages about site maintenance or updates.
Account Registration : If you register for an account on our site, you may be required to provide us with certain Personal Data such as your name and email address. You may also voluntarily provide us with additional Personal Data.
Updates : Hopelism may offer you the ability to receive updates either via email or by posting on portions of the site only accessible to registered users. In order to subscribe to these Services, you may be required to provide us with Personal Data such as your name and email address.
Identity Verification : Hopelism may offer you the ability to verify your identity for select services. In order to enroll for these services, you may be required to provide us or our third-party identity verification vendor with Personal Data such as your name, address, date of birth, a headshot taken using a webcam, and a photo identification document. Additionally, if you apply for financial aid in connection with these services, you may be required to provide information regarding your income.
Communications with Hopelism : We may receive and record Personal Data when you send us an email message or otherwise contact us, including through the use of an in-platform messaging/chat feature.
Third Party Sites : We may receive Personal Data when you access or log-in to a third party site, e.g., Facebook, from our Sites. This may include the text and/or images of your Personal Data available from the third party site.
Surveys : We may receive Personal Data when you provide information in response to a survey operated by us or a Content Provider
Partner Sites : Partner sites providing Content Offering-related tools and services to Hopelism users may collect nonfinancial individual-level user data regarding the individual’s use of that partner site while the partner sites provide those services to Hopelism. The partner sites may share that data with Hopelism for the purpose of improving our Services, the partner site’s services, and the individual’s education experience. This data includes information such as the amount of time spent on the partner site and pages viewed.
Hopelism collects and uses Personal Data for the purposes described in this section. Hopelism may share such Personal Data for these purposes with third parties, such as service providers, university and industry partners, and other commercial partners.
Providing the Site and our Services : We use Personal Data which you provide to us in order to allow you to access and use the site and in order to provide any information, products, or Services that you request from us.
Technical Support and Security : We may use Personal Data to provide technical support to you, where required, and to ensure the security of our services and the site.
Updates : We use Personal Data collected when you sign-up for our various email or update services to send you the messages in connection with the site or Content Offerings. We may also archive this information and/or use it for future communications with you, where we are legally entitled to do so.
Analyzing and Improving the Site and Services : We use Personal Data, and share such Personal Data with third-party service providers, relating to your use of the site and Services to record and analyze how learners interact with the site, its features and content, and our Services. This analysis may involve using techniques such as machine learning, or AI tools. We use this information to better understand demand for hopelism’s and Partners’ offerings, inform Hopelism site and product developments, and build higher quality, more useful services
Use of Interactive/Personalized Site Features : We use Personal Data and share such Personal Data with third-party service providers to facilitate and personalize your interaction with site features such as chatbots, automated translation and grading functionality, tailored recommendations, and learner engagement features. These may utilize machine learning and/or AI tools. Where required or otherwise appropriate, you will be provided with additional information, in advance, about processing of your Personal Data via these features, including the existence of any automated decision-making where relevant (along with meaningful information about the logic involved, as well as the significance and the envisaged consequences of such processing).
Identity Verification : For services that require identity verification, we may use the Personal Data that we collect for verifying your identity, and for authenticating that submissions made on the site were made by you. This service may be provided through a third-party identity verification vendor. Your photo identification document will be deleted after successful verification of your profile information.
Marketing and Advertising : We use Personal Data to send marketing and serve advertising, to inform our marketing and advertising strategies and content, to understand more about our audiences and to personalize our marketing and advertising, so that they are more relevant to particular audiences. We may share Personal Data with the providers of third party tools and services for some of these activities, in particular for online advertising purposes, including targeted advertising and custom audience activities, (for example, we use advertising services from Meta, amongst others). Further information is available in our Cookies Policy.
For your convenience we may provide links to sites operated by organizations other than Hopelism ("Third Party Sites") that we believe may be of interest to you. We do not disclose your Personal Data to these Third Party Sites unless we have a lawful basis on which to do so. We do not endorse and are not responsible for the privacy practices of these Third Party Sites. If you choose to click on a link to one of these Third Party Sites, you should review the privacy policy posted on the other site to understand how that Third Party Site collects and uses your Personal Data.
We will use industry standard physical, technical, and administrative security measures to keep your Personal Data confidential and secure, and will not share it with third parties, except as otherwise provided in this Privacy Notice, or unless such disclosure is necessary in special cases, such as a physical threat to you or others, as permitted by applicable law. Because the Internet is not a 100% secure environment, we cannot guarantee the security of Personal Data, and there is some risk that an unauthorized third party may find a way to circumvent our security systems or that transmission of your information over the Internet will be intercepted. It is your responsibility to protect the security of your login information. Please note that e-mail communications are typically not encrypted and should not be considered secure.
If you have any questions or comments, please fill out the form below and we will get back to you as soon as possible.
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